No Returns

Due to health and safety regulations, as well as the perishable nature of our gummy bears, we do not accept returns. All sales are final. Please ensure that you review your order carefully before making a purchase.

Refunds

We offer refunds only under specific circumstances:

• Eligibility for Refunds:
  • Refunds are available only for products that are defective or damaged upon arrival.
  • To qualify for a refund, you must contact us within 7 days of receiving your order.
• Process for Refunds:
  • If you receive a defective or damaged product, please email us at [email protected] with the following information:
    • Your order number
    • A description of the issue
    • Photos of the defective or damaged product
  • Once we receive your claim, our team will review the information and inspect the issue.
  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

We offer exchanges for products that are defective or damaged. If you need to exchange an item for the same product, please follow these steps:

• Contact us at [email protected] within 7 days of receiving your order and provide the following details:
  • Your order number
  • A description of the issue
  • Photos of the defective or damaged product
• Once we receive your request, we will review the information and inspect the issue.
• If approved, we will arrange for a replacement to be sent to you.

Shipping Issues

If your order arrives with shipping damage or if there are any discrepancies with your order, please contact us immediately:

• Email us at [email protected] with your order number, a description of the issue, and any relevant photos.
• We will work with you and the shipping carrier to resolve the issue promptly.

Customer Responsibility

Please ensure that you provide accurate shipping information when placing your order. The Health Affair is not responsible for orders that are lost or undelivered due to incorrect shipping addresses provided by the customer.

Contact Us

We are here to help you with any concerns or questions you may have. Please feel free to reach out to us:

Email: [email protected]
Phone: 9983196824

Policy Changes

The Health Affair reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the change.